Associate Director, Customer Engagement (Cardiovascular/Rare Disease)

Full-TimeBridgeBioAny Office LocationCommercial

Apply Now

About BridgeBio

BridgeBio is a biopharmaceutical company founded to discover, create, test, and deliver transformative medicines to treat patients who suffer from genetic diseases and cancers with clear genetic drivers. We bridge the gap between remarkable advancements in genetic science in academic institutions and the delivery of meaningful medicines to patients. Founded in 2015, the company has built a portfolio of 30+ drug development programs ranging from preclinical to late-stage development in multiple therapeutic areas including genetic dermatology, precision oncology, cardiology, endocrinology, neurology, pulmonology, and renal disease, with two approved drugs.

Our focus on scientific excellence and rapid execution aim to translate today’s discoveries into tomorrow’s medicines. We have U.S. offices in San Francisco, Palo Alto, Boston, New York, and Raleigh, with small satellites in other parts of the country. We also have international offices in Montreal, Canada, and Zug, Switzerland, and are expanding across Europe.

To learn more about our story and company culture, visit us at https://bridgebio.com

Who You Are:

The Associate Director, Customer Engagement will support the various phases of development, launch, and commercialization, seek external insights to shape BridgeBio understanding of the therapeutic environment, and work to advance BridgeBio’s understanding of HCP priorities in managing disease in areas of investigation.
Responsibilities:
  • Serve as therapeutic area field lead, contributing to the repository of customer information & insights, including:

  • Thought Leader Engagement/Development
  • Proactively identify and cultivate enduring relationships with multidisciplinary care team members from both Academic and Community Centers of care to deepen customer insights and assist in commercial prioritization of efforts
  • Thought Leader/KOL profiling and influence network mapping
  • Strategic planning and prioritization of conferences and critical customer meetings across therapeutic areas
  • Provide visibility into therapeutic subject matter experts, in support of forward-looking planning, in collaboration with BridgeBio functional partners (Medical, Marketing, Access, etc.)
  • Proactively contribute towards the success of the meetings and conventions team with a focus on relationship building, customer service, and problem-solving

  • Market Insights and Evaluation
  • Lead market assessment efforts by designated therapeutic area, incorporating data, field intelligence, and research within deliverables
  • Identify opportunities with strong potential for commercial and/or patient value creation
  • Work cross-functionally with marketing, market access, sales, and training to share strategic insights
  • Synthesize multiple inputs (e.g., from various markets) into actionable recommendations and organize and simply communicate complex data
  • Excellent communication and presentation skills

  • Customer Engagement Modeling
  • Lead defining of HCP clinical priorities and communication preferences
  • Monitor existing standards of care, trends, and patterns by disease area
  • Manage collation of cross-matrix customer insights across the organization
  • Provide deep knowledge and expertise on competitive markets and customer engagement trends to support commercial and other functional partners (Medical, Marketing, Sales, Access, etc.)

  • No matter your role at BridgeBio, successful team members are:
  • Patient Champions, who put patients first and uphold strict ethical standards
  • Entrepreneurial Operators, who drive towards practical solutions and have an ownership mindset
  • Truth Seekers, who are detailed, rational, and humble problem solvers
  • Individuals Who Inspire Excellence in themselves and those around them
  • High-quality executors, who execute against goals and milestones with quality, precision, and speed
Education, Experience & Skills Requirements:
  • BA/BS required, advanced degree preferred
  • Ten or more years of progressive experience in the pharmaceutical/biotechnology industry, focusing on rare disease, cardiology, oncology or patient support services, market analytics
  • Five or more years successfully navigating limited distribution specialty and/or orphan drugs
  • Outstanding interpersonal, communication, presentation, influencing, and negotiation skills
  • Proven track record of meeting or exceeding objectives & goals
  • Ability to independently manage and meet timelines for multiple projects in a fast-paced environment
  • Proven ability to establish relationships and develop rapport with health care professionals and key stakeholders; ultimately facilitating access to key decision-makers influencing patient care
  • Documented success managing institutional centers or accounts with multiple call-points (preferably comprised of multidisciplinary teams)
  • Experience creating and maintaining integrated account profiles in CRM systems (Hospitals, Clinics, Infusion Centers, Pharmacies, HCPs, aHCPs, etc.)
  • Comprehension of rare disease standards of care and emerging trends in rare/orphan disease (clinical & business), including:
  • Awareness of relevant diagnostics, genetic testing advances in support of targeted therapies
  • Familiarity of guidelines and initiatives in disease areas of investigation
  • Knowledge of government and payer initiatives, including pathway development, etc.
  • Understanding of Electronic Medical Record (EMR) systems and aligned disease management/protocol/pathway tools
  • Commitment to comply with all laws, regulations, and relevant policies that govern the conduct of BridgeBio activities
  • 50-70% business travel, by air or car, is regularly required
  • Valid driver’s license. Significant use of a personal vehicle to perform the essential duties and responsibilities of the role. As a result, BridgeBio (Company), from time to time, will check your motor vehicle record for purposes of determining your eligibility for driving any vehicle company business.
What We Offer:
  • Patient Days, where we are fortunate to hear directly from individuals living with the conditions we are seeking to impact throughout the year and learn how we can improve our efforts
  • A culture inspired by our values: put patients first, think independently, be radically transparent, every minute counts, and let the science speak
  • An unyielding commitment to always putting patients first. Learn more about how we do this here
  • A de-centralized model that enables our program teams to focus on advancing science and helping patients. Our affiliate structure is designed to eliminate bureaucracy and put decision-making power in the hands of those closest to the science
  • A place where you own the vision – both for your program and your own career path
  • A collaborative, fast-paced, data-driven environment where we inspire ourselves and each other to always perform at the top of our game
  • Access to learning and development resources to help you get in the best professional shape of your life
  • Robust and market competitive compensation & benefits package (Base, Performance Bonus, Equity, health, welfare & retirement programs)
  • Flexible PTO
  • Rapid career advancement for strong performers
  • Potential ability to work on multiple BridgeBio Pharma programs across multiple therapeutic areas over time
  • Partnerships with leading institutions
  • Commitment to Diversity, Equity & Inclusion – with initiatives like Women at Bridge, we are committed to fostering an inclusive environment where every person feels seen, valued, and heard
We will not accept unsolicited resumes from agencies. Please do not send agency resumes to our website or BridgeBio and affiliating employees.
careers

Associate Director, Customer Engagement (Cardiovascular/Rare Disease)

Full-TimeBridgeBioAny Office LocationCommercial

Apply Now